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Posts Tagged ‘iTunes’

Gobsmacked

The past couple of weeks have not been great.

There’s been stress at the job. The workload never diminishes, which is a great thing if you want to stay employed but not that great when you just want a little time to catch your breath. There’s also a part of my job that requires me to deliver bad news to people. I usually deliver this bad news via letter with an illegible signature at the bottom.  Yesterday every caller who asked to speak to me was responding to bad news I sent through the mail. None of them were happy and all of them knew to ask for me because that signature is scribbled above my name printed in a completely legible font.

I dealt with that stress by allowing Nathan talk me into visiting our favorite Chinese buffet. I have not been to that buffet since I returned to Weight Watchers in October. Everything was incredibly greasy and none of it made me feel any better.

Tonight we’ll be having soup. That won’t make me feel better either, but it won’t make me feel worse.

I’ll also be experiencing more stress as I continue to rebuild my lost iTunes library.

A week and a half ago I lost every single song, TV show and movie I’ve ever downloaded, ripped or stolen (come and get me, RIAA).  It was a result of a system backup gone wrong and I lost. it. all.

But get this, I sent a pleading email to Apple and they very generously let me re-download everything I have ever purchased from them at no additional charge. They didn’t have to do that but they did and they said I could only do it once.

But I also restored part of my library from a two-year old backup CD of my purchases and whatever else I had on my iPod Touch. After I re-downloaded everything I needed from iTunes, I went through the library and deleted all the duplicate tracks.

The thing is, after I would delete a group of dupes I’d go back through my library later and see the existing tracks of the dupes I just deleted were no longer there either (because they had the ! next to the track title). I’d scratch my head, wonder what was up and retrieve the missing tracks from the Trash bin.

This is the point at which most everyone who is not me would start to wonder if they were, in fact, deleting duplicates.

So last night I thought I had my iTunes library good and cleaned up and as a final measure I emptied my Trash bin.  And that’s when I found out I had not been deleting duplicates.

I had, in fact, deleted most of my iTunes purchases. Again.

I also deleted several of the albums I had just ripped back into my library.

Oh, the f-bombs they were a-flyin’.

I don’t understand exactly how the iTunes file system works, but I do now know that it is entirely possible for a song to be sent to the Trash bin and play from the Trash bin if iTunes still thinks it’s in the library somewhere.

I will not be emailing Apple again.  If they didn’t already think I’m stupid, admitting I deleted the library again would just confirm that I am.  Instead, I will be sitting down with my iPod and every CD I can find and very carefully replace what was lost. It has already been a very time consuming process and it annoys me to no end that I have to do this again.  As great as Apple is, they don’t exactly make it easy for you to retrieve anything other than what you purchased from them from an iPod Touch.  Getting your own lost music off the device requires an investment in 3rd party software. And in my case I guess we really can call that an investment, can’t we?

In the end I’m really no worse off than I was had Apple not allowed me to re-download everything. I have lost every movie I ripped from our own DVD collection, a couple of movies purchased from iTunes in addition to an entire season of Spongebob Squarepants.

In the grand scheme of things, my loss is a trivial one.  Nobody died or lost a loved one.  It was just music and crappy TV.  As I told Nathan, it could have been worse. I could have lost every photo I’ve ever taken. That would have been tragic.  Needless to say, I have a brand spanking new external hard drive ready and waiting to serve as my media backup. Every photo, video and song on my computer is going to be backed up regularly from now on so long as I don’t screw things up in the process.

And that’s the Reader’s Digest version of what’s been going on over here.

How’ve you been?

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